Warranty & Returns

WARRANTY & RETURNS

ShutterHouse offers a 14-day warranty* on all cameras we sell. This does not apply to accessories included with the camera (batteries, chargers, charging cables, memory cards, pouches and wrist straps etc.).

The following criteria must be satisfied for a refund request to be considered:

• An unboxing video must be submitted to prove that the item arrived in a broken condition that was not described or shown in the listing. The video must have no cuts or breaks, starting with the package in its intact condition.
• The item(s) must be in original condition with all of the original packaging included.
• The item(s) must not have been disassembled, damaged or altered in any way.

Any items that appear to have been damaged or altered in any way will be refused. Defects or damage due to misuse, such as water damage, oxidation, dropping, or impact damage, negligence and general wear and tear are not covered by the warranty. Repairs or modifications carried out by someone other than ShutterHouse will result in cancellation of the warranty.

Requests for returns must be submitted to shutterhousepals@gmail.com within 3 days of the delivery date of the package. Delayed unboxing of the package does not entitle the buyer to an extended warranty.

The request for return must be accompanied by the original receipt. The refund, if approved, will be made to the original payment method.

ShutterHouse reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.

*All orders shipped to war or conflict affected regions are considered final sale. Shipping affected by acts of God are not covered. The buyer accepts that the warranty is void.

All returns are subject to a return fee of 25% of the retail price of the item (s), which the buyer is deemed to have acknowledged and accepted upon purchase.

Initial shipping charges are non-refundable.